If you want to return an item or your package has been damaged or lost the first thing you must do is send an email to me at: kattching@gmail.com 

Returns must be done within 14 days of receiving the delivery and in the event of an return/exchange the buyer is responsible for paying return shipping. The item must be in unused/original condition. A refund is made to the customer's bank account, shipping and service fee is not refundable. Please not that I don't refund prints that are made for coloring.

If your package has been lost in shipping email me and we will sor tit out. If your package has been lost due to the customer leaving the wrong/not complete adress I can not ship new products free of charge. 

If your package has been damaged in shipping, take a photo of the damaged package, contact the responsible postal office and then email me.